Refund policy

 

Return and Refund Policy

Last updated: February 3, 2026

This Return and Refund Policy applies to all purchases made through GharBhar, an online-only e-commerce website operated by Oberoi Crafting.

Returns (30-Day Policy)

We offer a 30-day return window, which means you have 30 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return, the item must:

  • Be in the same condition as received

  • Be unused and unworn

  • Have original tags attached

  • Be in original packaging

  • Include proof of purchase or order confirmation

Items that do not meet these conditions will not be accepted.

How to Request a Return

To start a return, contact us at:

Email: gharbharr@gmail.com

Once your request is reviewed and approved, you will receive:

  • Return instructions

  • Return shipping details or label, where applicable

Returns sent without prior approval will not be accepted.

Return Address

Oberoi Crafting
Nanak Nagar, Street 13, Sector 6
Jammu, Jammu and Kashmir – 180004
India

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Contact us at gharbharr@gmail.com as soon as possible.
We will review the issue and provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods

  • Custom or personalized products

  • Personal care or hygiene items

  • Hazardous materials, flammable liquids, or gases

  • Sale or discounted items

  • Gift cards

If you are unsure whether an item is returnable, contact us before purchasing.

Exchanges

We do not offer direct exchanges.

To receive a different item:

  • Complete the return process for the original item

  • Place a new order after the return is approved

This ensures faster processing and availability accuracy.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must:

  • Be unused and unworn

  • Be in original packaging

  • Include proof of purchase

This right applies in addition to our standard return conditions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds

If approved:

  • Refunds are issued to the original payment method

  • Processing occurs within 10 business days

Please note that banks or payment providers may take additional time to reflect the refund.

If 15 business days have passed since refund approval and you have not received your refund, contact us at gharbharr@gmail.com.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to:

  • A defective item

  • A damaged product

  • An incorrect item sent by us

Return shipping costs may apply unless stated otherwise during return approval.

Contact Information

For questions related to returns, refunds, or exchanges, contact us at:

Email: gharbharr@gmail.com

Business Address:
Oberoi Crafting
Nanak Nagar, Street 13, Sector 6
Jammu, Jammu and Kashmir – 180004
India